Refund Policy

Terms For Billing, Payment And Cancellation

The Subscription Fee will be billed as per Your selected Payment Method (defined hereunder) for the subscription plan selected by You at the beginning of Your Subscription Term and on each subsequent renewal automatically (as per the subscription plan chosen by You) unless and until You cancel the Service, or the Service is otherwise suspended or discontinued pursuant to this User Agreement. To view/ check the commencement date for Your next renewal period or to cancel the Service, You need tovisit the "Account" section on Your profile page. It may take a few days for Your payment made to NEPlay to be reflected in Your "Account" section.

"Payment Method" shall mean all the approved methods as available to the Users to process and facilitate the payment of the Subscription Fee for accessing the Subscription Services. You shall be governed by the Terms of Use and Privacy Policy of the third-party payment gateways / service providers, engaged to process and facilitate the payment of the Subscription Fee for accessing the Subscription Services.

You are responsible for the accuracy and authenticity of the information provided by You, including the bank account number/credit card details and any other information requested by the payment gateway service provider during the subscription process. We further clarify that We do not receive or collect anyof Your financial information including bank account number, credit card and/or debit card number, one-time-password sent by Your bank, passwords, bank customer IDs etc., and will not be responsible for misuse of such information by anyone. You agree and acknowledge that NEPlay shall not be liable and inno way be held responsible for any losses whatsoever, whether direct, indirect, incidental or consequential, including without limitation any losses due to delay in processing of payment instruction or any credit card/debit card/banking fraud.

You can file any complaint related to payment processing by writing to the third-party payment gateway / payment processing service provider, on the email provided by them. Any and all payments made under the User Agreement are non-refundable, and we do not provide refunds or credits for any partial-month subscription periods for any and all reason except if You have reason to believe that Your Account details have been obtained by another without consent. In such an event, You should immediately contact the third-party payment gateway / payment processing service provider (on the email provided by them) for resolution.